The business-IT divide has been spoken of and written about for a number of years. It exists in small, medium-sized and large organisations worldwide, and, as a result, investments made in IT in the past have not yielded the expected business value – further contributing towards the gap between business and IT. As information technology (IT) becomes more critical to the underpinnings of business, the tension will escalate. The issues are: who makes the decisions, what approach should be taken or which solutions are selected? Is IT simply a grudge purchase or a means of creating value? And the most fundamental and enduring question: Does IT drive business or does the business drive IT?… (more)