The Ekurhuleni Metropolitan Municipality (EMM) has embarked on centralising its customer data accessibility by recommending a Master Data Management (MDM) roodmap. The objective is as follows: “to develop a business case and enhance a three year roadmap which was realised during 2009/2010 financial year to better efficiency by reducing complexity of processes and reduction of manual translation and analysis: hence high motivation and making business sense to implement MDM as the solution”… (more)